Gallus Inc., the US arm of the Swiss narrow web press manufacturer, has announced a restructuring of its service support in Canada with the coming expansion of Heidelberg Canada Graphic Equipment Limited. In an agreement signed by Richard Armstrong, president of Heidelberg Canada, Heidelberg will now assist in providing first-line service support for Gallus customers in Canada. Gallus will provide technical service training for the Heidelberg technical staff.
According to Gallus Inc. President Jon Guy, the Gallus customer base in Canada has increased by 150 percent since 2001. The company’s goal, he says, is to efficiently provide this larger customer base with rapid service response and more frequent and economical preventive maintenance checks for Gallus customers throughout Canada. Heidelberg and Gallus are also beginning a program to stock common service parts in the local Heidelberg parts department. All service related calls will still go through the Gallus Hot Line (800-248-7650). The Gallus Hot Line support program can handle many of the common questions over the phone, but if an on-site service call is required either a Gallus or Gallus trained Heidelberg technician will be dispatched to the company location quickly, Guy says.
Heidelberg has held a 30 percent participation in Gallus since 1999. Gallus, founded in 1923, manufacutures narrow web presses in St. Gallen, Switzerland.