The extended hours allow Kocher + Beck to provide even higher levels of support and service going forward. “We always want to give our customers the very best service we can. Some companies make their customers jump through hoops or work around their schedule, but at Kocher + Beck, our customers come first,” says David Morris, executive VP.
Representatives are available for businesses across the country for their entire workday. The change particularly benefits West Coast US customers, who will be able to reach representatives until 5pm PST.
This latest move demonstrates Kocher + Beck’s commitment to it’s core tenet of remaining “close to its customers around the world.” Although customers have always had the option to email their representative, a phone call allows customers to connect immediately and make the personal connections that go a long way in any business.