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Label Traxx launches Siteline

09.26.17

It provides the ability to access all label business information online and place reorders from any connected device.

The new Siteline for Label Traxx gives customers the ability to access all their pertinent label business information online and place reorders from any connected device. Think of Siteline as a self-service customer view so they can interact with a company when it’s convenient for them. If a customer needs to look up the details of an order they placed last year for budgeting purposes – they can now do that from their mobile phone, outside of business hours.

Siteline for Label Traxx gives customers a set of tools that makes it faster, easier, and more efficient to conduct business.

Siteline for Label Traxx is the equivalent of hiring a dedicated resource to process all the administrative tasks that are keeping a customer service team from building more and deeper relationships with customers. It allows for the removal of all the menial tasks that prevent people from having the time to build relationships.

Label Traxx partnered with Jennifer Matt and Web2Print Experts, Inc, to build Siteline for Label Traxx because the product required a combination of deep label and packaging industry knowledge (from Label Traxx) and the expertise to build a modern, mobile-ready, solution that is easy to use for the brand owners (from Web2Print Experts, Inc.). The result is a cloud based, software-as-a-service module built exclusively for Label Traxx that provides an optimal user experience for the brand owners while simultaneously interfacing with Label Traxx to automate many of the administrative tasks currently being done by customer service teams.

“For most label printers, consistent growth is mostly due to an incremental increase in business from customers you already have a trusted relationship with,” explains Label Traxx president Ken Meinhardt. “The customer service team, who interacts with them daily, are the ones driving this business growth. It becomes key to eliminate the manual tasks they undertake – such as processing standard orders – so they are free to spend time building new opportunities with customers.”