This is the first system of its kind used by Japan’s hotel industry, Sato says.
Tokyo Baycourt Club is a resort hotel in Tokyo’s Odaiba entertainment district operated by RESORTTRUST, INC. The stocktaking operations of its roughly 5,000 bottles of wine for its restaurants, bars and lounges previously required sommeliers to carefully and laboriously handle each bottle separately and enter details manually into the purchasing system. The hotel sought a faster and more accurate system to streamline operations.
After switching to RFID, Tokyo Baycourt Club can now scan multiple bottles with contactless operation and automatically register inventory in its purchasing system, drastically reducing time spent for stocktaking. At one restaurant in the resort, two workers previously spent eight hours apiece (16 hours total) before switching to RFID. After the upgrade, the operation only required one staff and two hours, for an 88% labor savings.
Katsuhiro Kawamura, Tokyo Baycourt Club head of operations, says, “Thanks to the RFID system, we were able to both streamline our painstaking stocktaking processes and reduce the number of mistakes from human error. It also improves accuracy of inventory management by allowing us to see inventory right away, which minimizes our risk of lost bottles. We are looking at using RFID for other products and expanding the system to hotels in the future.”
Katsuhiko Aihara, Tokyo Baycourt Club beverages head, adds, “We implemented RFID as a way to strengthen our internal controls. By utilizing RFID in our stocktaking, we digitized our wine list, which ensures inventory management transparency. If successful, it will allow us to go paperless and provide labor savings for refreshing our wine stocks, speeding up our response time for customers and reducing total working hours. I expect the system to provide a good return on investment.”