11.26.19
Domino has continued to grow and invest in resources for its digital printing business, with the appointments of several new hires in service and support roles within North America.
The company's additions include:
“We have added personnel in all areas that touch the customer…help desk phone support when a customer calls, to field service engineers who arrive onsite at our customer’s facility, to our Digital Solutions Program which trains the customer to be even more productive, efficient, and profitable with their digital asset," adds Meyer. "Service and support is more than just maintenance and ‘break-fix.’ Service is about ensuring uptime so that our customers’ digital press is installed properly, up-and-running, printing, and producing the highest quality output. Support is about helping our customers take their business to that next level through advanced training workshops that maximize their productivity, efficiency, and profitability."
Tom Grencik, service manager for Domino Digital Printing North America, explains, “With the combination of our incredible staff. who have been with us from the start, coupled with the additional new hires in 2019, it really strengthens service and support and truly our entire organization. These are individuals with many years of experience, several coming to us from Domino competitors because they want to be part of our culture…they want to be on ‘Team Domino.' And as we head into the new year, we are actively recruiting to add even more personnel.”
Label printers are understanding the value proposition of adding digital printing to their arsenal. As brand owners are increasing SKUs, versions, and personalization coupled with demand for quicker turnaround times, decreased inventory, and enhanced print quality to differentiate their products, converters understand the need to be competitive, retain customers, enter new markets and grow their business. Their acquisition of digital printing systems continues to rise, and Domino is adding the resources to support this growth.
Christopher Stoehr, owner and president of Southwest Label & Printing, says, “The service from Domino has been awesome. The maintenance on the press has been awesome. Whenever we've had issues, we've contacted Domino and they're able to get on the horn with us. They can go in electronically and remotely and do some things to see where we're at which makes it very convenient. I have peace of mind that if something happens, I'm not going to be down very long and the service to have someone come out here is awesome. When we started to expand and started to learn more about consecutive numbering and bar coding and variable data, although we had training for it, we hadn't done it. Domino helped us. They retrained us and set things up for us on jobs that we have, so that we could get a better feel for how it works. I've been very happy with that.”
The company's additions include:
- Steve Daily – technical support manager
- Glen Hayden – technical support analyst
- Ernest Wilson – technical support analyst
- Sarah Ervin – digital solutions specialist
- Derrick Vives – field service engineer
- Brian Flahie – field service engineer
- Greg Hinkley – field service engineer
- Scott Plucinski – field service engineer
- Ron Delauter – field service engineer
- Sean Grage – field service engineer
- Mark Thomas – field service engineer
- Steve Brooks – field service engineer
“We have added personnel in all areas that touch the customer…help desk phone support when a customer calls, to field service engineers who arrive onsite at our customer’s facility, to our Digital Solutions Program which trains the customer to be even more productive, efficient, and profitable with their digital asset," adds Meyer. "Service and support is more than just maintenance and ‘break-fix.’ Service is about ensuring uptime so that our customers’ digital press is installed properly, up-and-running, printing, and producing the highest quality output. Support is about helping our customers take their business to that next level through advanced training workshops that maximize their productivity, efficiency, and profitability."
Tom Grencik, service manager for Domino Digital Printing North America, explains, “With the combination of our incredible staff. who have been with us from the start, coupled with the additional new hires in 2019, it really strengthens service and support and truly our entire organization. These are individuals with many years of experience, several coming to us from Domino competitors because they want to be part of our culture…they want to be on ‘Team Domino.' And as we head into the new year, we are actively recruiting to add even more personnel.”
Label printers are understanding the value proposition of adding digital printing to their arsenal. As brand owners are increasing SKUs, versions, and personalization coupled with demand for quicker turnaround times, decreased inventory, and enhanced print quality to differentiate their products, converters understand the need to be competitive, retain customers, enter new markets and grow their business. Their acquisition of digital printing systems continues to rise, and Domino is adding the resources to support this growth.
Christopher Stoehr, owner and president of Southwest Label & Printing, says, “The service from Domino has been awesome. The maintenance on the press has been awesome. Whenever we've had issues, we've contacted Domino and they're able to get on the horn with us. They can go in electronically and remotely and do some things to see where we're at which makes it very convenient. I have peace of mind that if something happens, I'm not going to be down very long and the service to have someone come out here is awesome. When we started to expand and started to learn more about consecutive numbering and bar coding and variable data, although we had training for it, we hadn't done it. Domino helped us. They retrained us and set things up for us on jobs that we have, so that we could get a better feel for how it works. I've been very happy with that.”
