Rotoflex, a manufacturer of converting and finishing equipment, has expanded its sales coverage in Central and South America by adding distributors and agents across the region. Previously coordinated by a sales manager based out of the sales and manufacturing facility in Toronto, ON, Canada, the company now has six agents signed on to cover 13 countries in the region.
“We have always been dedicated to this strong market," says Francisco Soto, Rotoflex’s sales manager for Latin America. "This increase of our presence at the local level allows us to tap into additional high-quality talent and support converters more effectively.”
Since signing on the local distributors, the company has been supported by service personnel through MAX, the service and support team of Mark Andy Inc. Since the acquisition of Rotoflex International by Mark Andy Inc. in December 2008, an increased effort in worldwide customer service for the Rotoflex brand has been a priority. Adam Baer, vice president of service and support for Mark Andy, says, “We want to service existing and future Rotoflex customers as effectively as possible. By expanding our trained staff worldwide, and implementing processes to make it easier for customers to reach out to us, we are making monumental steps forward in this initiative.”