11.14.14
Precision AirConvey has established a customer experience team.
The team includes managers who will oversee engineering, installation and technical service, supply chain and production and marketing for the firm’s trim and matrix removal systems, along with representatives from other internal departments. A customer experience manager, a position created to focus on customer satisfaction and quality control, heads the team.
“The mission of the CET is to continuously improve the overall customer experience at PAC through all channels,” says CEO Tom Embley. “The CET will act as a liaison between our technical team and the customer, ensuring that customer expectations are always met.”
Precision AirConvey is a national leader in the manufacturer, installation and service of trim and matrix removal systems for the labels, paper, film and sheet and other industries. Its high-quality cutters and pneumatic disposal systems enable companies to remove trim materials and eliminate clogs or breakdowns.
Due to the company’s size, it can devote resources to Customer Experience in ways smaller companies cannot.
“PAC is the first in our industry to have a team dedicated to our customers’ experience,” adds Embley. “The CET will focus on all areas of customer engagement with customer satisfaction our number one priority.
The emphasis of the program is to provide a fast, effective and clear response if there are problems. Quicker response time, clear communication of next steps and expectations are some of the ways customers will see the CET at work.
“If a customer calls with a part or system failure, we want to make sure the problem is handled quickly,” says Becky Van Pelt, PAC’s customer experience and HR manager. “We want to let them know what the next steps will be. We want to shorten the length of time it takes for an issue to be resolved when a customer calls in with a complaint or needs trouble-shooting. In the end, we want every customer to be completely satisfied with their experience and want to work with us again.”
The team includes Van Pelt, Bob Snover, engineering manager, Ron Rose, technical service and installation supervisor, Paul Berger, supply chain and production manager and Sarah Maietta, marketing and administrative manager.
In order to ensure that all clients receive top-quality service at every stage of operations, The team includes managers who will oversee engineering, installation and technical service, supply chain and production and marketing for the firm’s trim and matrix removal systems, along with representatives from other internal departments. A customer experience manager, a position created to focus on customer satisfaction and quality control, heads the team.
“The mission of the CET is to continuously improve the overall customer experience at PAC through all channels,” says CEO Tom Embley. “The CET will act as a liaison between our technical team and the customer, ensuring that customer expectations are always met.”
Precision AirConvey is a national leader in the manufacturer, installation and service of trim and matrix removal systems for the labels, paper, film and sheet and other industries. Its high-quality cutters and pneumatic disposal systems enable companies to remove trim materials and eliminate clogs or breakdowns.
Due to the company’s size, it can devote resources to Customer Experience in ways smaller companies cannot.
“PAC is the first in our industry to have a team dedicated to our customers’ experience,” adds Embley. “The CET will focus on all areas of customer engagement with customer satisfaction our number one priority.
The emphasis of the program is to provide a fast, effective and clear response if there are problems. Quicker response time, clear communication of next steps and expectations are some of the ways customers will see the CET at work.
“If a customer calls with a part or system failure, we want to make sure the problem is handled quickly,” says Becky Van Pelt, PAC’s customer experience and HR manager. “We want to let them know what the next steps will be. We want to shorten the length of time it takes for an issue to be resolved when a customer calls in with a complaint or needs trouble-shooting. In the end, we want every customer to be completely satisfied with their experience and want to work with us again.”
The team includes Van Pelt, Bob Snover, engineering manager, Ron Rose, technical service and installation supervisor, Paul Berger, supply chain and production manager and Sarah Maietta, marketing and administrative manager.