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Print finishing equipment manufacturer, A B Graphic International (ABG), has announced the appointment of Peter Redmond as director of service. Redmond, a chartered engineer with over two decades of customer-focused experience in the printing industry, will be based in ABG's Bridlington site in East Yorkshire, reporting directly to CEO Richard Knight.
Redmond's career, which followed a traditional engineering apprenticeship, spans 25 years across various customer-oriented roles in the printing industry, including leadership positions in sales and service. He most recently headed the UK division of a German sheetfed offset print equipment manufacturer.
In his new position, Redmond aims to establish the company internationally as a leading service provider, enhancing after-sales services to boost customers' equipment efficiency. His approach, emphasising mutual respect, dedication and customer-centric focus, aligns closely with ABG’s values.
Commenting on his appointment, Redmond says, “What attracted me to join ABG was the opportunity to work again with a UK-based equipment manufacturer, known for its industry leadership and innovation. The technology on offer at ABG is world-leading and it is really exciting to see where the company is going in the automation of processes.”
Richard Knight comments, "ABG is delighted to welcome Peter Redmond as our new director of service. Peter's extensive experience and customer-centric approach in the printing industry align perfectly with our drive to provide exceptional service and support. His leadership will be instrumental in enhancing our after-sales services, ensuring that our customers’ equipment operates at peak efficiency. We are confident that Peter will play a key role in advancing our vision for international service excellence and maintaining our position as a global leader in print finishing equipment manufacturing."
With a large service team of over 50 engineers and 15 technical advisors worldwide, ABG ensures a rapid response in emergencies. The UK team, averaging 18 years of tenure with ABG, exemplifies their commitment to customer service. REVA, their state-of-the-art virtual assistance and training initiative, also demonstrates ABG's dedication to efficient, cost-effective global customer support. This robust network allows customers to concentrate on their core activities, assured of ABG's reliable equipment maintenance.
Redmond's career, which followed a traditional engineering apprenticeship, spans 25 years across various customer-oriented roles in the printing industry, including leadership positions in sales and service. He most recently headed the UK division of a German sheetfed offset print equipment manufacturer.
In his new position, Redmond aims to establish the company internationally as a leading service provider, enhancing after-sales services to boost customers' equipment efficiency. His approach, emphasising mutual respect, dedication and customer-centric focus, aligns closely with ABG’s values.
Commenting on his appointment, Redmond says, “What attracted me to join ABG was the opportunity to work again with a UK-based equipment manufacturer, known for its industry leadership and innovation. The technology on offer at ABG is world-leading and it is really exciting to see where the company is going in the automation of processes.”
Richard Knight comments, "ABG is delighted to welcome Peter Redmond as our new director of service. Peter's extensive experience and customer-centric approach in the printing industry align perfectly with our drive to provide exceptional service and support. His leadership will be instrumental in enhancing our after-sales services, ensuring that our customers’ equipment operates at peak efficiency. We are confident that Peter will play a key role in advancing our vision for international service excellence and maintaining our position as a global leader in print finishing equipment manufacturing."
With a large service team of over 50 engineers and 15 technical advisors worldwide, ABG ensures a rapid response in emergencies. The UK team, averaging 18 years of tenure with ABG, exemplifies their commitment to customer service. REVA, their state-of-the-art virtual assistance and training initiative, also demonstrates ABG's dedication to efficient, cost-effective global customer support. This robust network allows customers to concentrate on their core activities, assured of ABG's reliable equipment maintenance.