operations in Delaware
Better service and greater efficiencies were cited as motivations for AET Films to centralize their North American customer service staff in New Castle, DE. The company’s new customer service operation began processing orders in May. Previously, AET had provided customer service and support through regional service centers.
According to Jerry Morris, Customer Service Manager for AET, the company’s previous service model was in place before the Internet and email became the platform for instant communications, both with customers and within operating departments of the company.