The commercial and packaging printing industries are entering a critical period of change in business model requirements. For decades they have been competing on quality, service, and lowest cost. While most print providers will claim to differentiate on quality and service, these attributes are a standard requirement for any customer. The real differentiation historically has been on cost. Through economies of scale benefits, the industry has been able to squeeze out additional cost savings. This is what has driven the wave of mergers and acquisitions among print providers and converters, causing an average attrition of about 3% annually among print providers. This attrition rate doesn’t sound like a high percentage, but over a period of 10 years the industry will have lost more than 30% of independent print provider sites. In turn, this has enabled the remaining stronger ones to keep their economies of scale benefits even as total print volumes declined.
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