• Make sure customer service doesn’t sound like a sales pitch

    There should be a distinct line between providing helpful, how-to customer service solutions and selling. Too often in today’s frenzy to improve the bottom line, “customer service” morphs into thinly-disguised sales pitches –…
    Mark Lusky 03.09.18

  • API gives irony to new bourbon

    API gives irony to new bourbon

    A hot stamping foil from brand enhancement specialist API is adding texture and sophistication to the bottle of an exciting new bourbon. Hopes & Dreams, which wittily satirizes stereotypical handcrafted whiskey marketing in its promotion, feature…

  • The tail wagging the dog: How exclusivity agreements can hurt sellers

    The tail wagging the dog: How exclusivity agreements can hurt sellers

    Exclusivity deals were created as a means to establish trust between parties and ensure a merger or acquisition is done efficiently. Unfortunately, Wall Street has used it as a tool to manipulate Main Street sellers in what’s become a familiar…
    Rock LaManna 03.09.18

  • Food packaging: Innovation required

    Ready meals and cans adapt to changing needs and lifestyles.
    Jack Kenny 03.09.18

  • Taking on a new life

    In my last column I wrote about a study on the incredible growth of the plastics industry and a similar growth in plastics going to the landfill. The study concluded: “Thus without a well-designed and tailor-made management strategy for end…
    Calvin Frost 03.09.18

  • Roll-to-roll solar energy

    Roll-to-roll solar energy

    The name of Count Lev Perovski may not be familiar to all readers of this column, but it was he who, in 1839, discovered and named perovskite, a compound of calcium, oxygen and titanium. This remained a geological curiosity until 10 years ago when a…
    John Penhallow 03.09.18

  • Marketing labels, packaging to a moving target

    What do you do when a carefully crafted marketing campaign gets jolted by a “higher force” making ominous pronouncements? Such is the case with cannabis and the jarring impact of Attorney General Jeff Sessions’ threatened crackdown…
    Mark Lusky 01.26.18

  • ‘Easy’ shrink sleeves and festive lids from Clondalkin Flexible Packaging

    ‘Easy’ shrink sleeves and festive lids from Clondalkin Flexible Packaging

    The Easy range from Easy Cleaning Solutions Ltd (Formerly Jeyes) has rebranded part of its household and utility range with a decorative shrink sleeve packaging solution from Clondalkin Flexible Packaging Bury (formerly Chadwicks). Two variants of…

  • How important are projections when selling your business?

    How important are projections when selling your business?

    When you’re selling your business, it’s natural to want to promote your past successes. But investors aren’t as interested in where you’ve been as much as where you’re going. That’s why projections of future perfor…
    Rock LaManna 01.26.18

  • 2018: Art, health and sustainability

    This year’s packaging trends range from design to social awareness.
    Jack Kenny 01.26.18

  • Plastic parallels

    Plastic parallels

    In my last column I mentioned that “the current linear plastics system is broken.” Sadly, like so many other truly important contributors to our society (and let’s not debate the degree of importance), many of our developments since…
    Calvin Frost 01.26.18

  • Good news in unexpected corners of Europe

    Good news in unexpected corners of Europe

    The fourth quarter returns for 2017 are not in yet, but Europe’s economy is at last looking up, with 2.2% year-on-year GDP growth for the Euro area (running neck-and-neck with the US), and industrial production (a better indicator for label dem…
    John Penhallow 01.26.18

  • Why is the ‘customer experience’ fraught with bad information?

    Providing top-notch customer care is all the rage. Everyone talks about it, cites the appropriate buzzwords (e.g., customer experience) and commits to providing a positive interaction. This shining beacon dims quickly when customers learn that wha…
    Mark Lusky 11.17.17

  • Packaging innovation from Avery Dennison

    Packaging innovation from Avery Dennison

    Substrate and adhesive supplier Avery Dennison has developed multiple new products to improve packaging throughout a wide array of applications. Communicating brand values effectively means going further. How does a label feel? What sound does it emi…

  • ‘It’s the people, stupid’

    At trade shows and expos, we marvel at the big presses and hear how they can improve our businesses. We use technology to improve our production and boost our bottom line. We look at new materials and processes, and think about ways we can produce ex…
    Rock LaManna 11.17.17

  • Packaging nano

    Innumerable benefits, serious questions
    Jack Kenny 11.17.17

  • Poetry, waste and waxworm smoothies

    I think it is more than appropriate to begin my last column of 2017 with a poem by Matthew Olzmann of Dartmouth College. It’s a cry for change and a voice we need to hear and heed. “Letter to Someone Living Fifty Years from Now” fir…
    Calvin Frost 11.17.17

  •  A toast to Champagne and Labelexpo

    A toast to Champagne and Labelexpo

    There will be just two topics in this edition of Narrow Web Europe: Labelexpo (which will not surprise you), and champagne (which will probably not surprise you either). With 600+ exhibitors at Labelexpo Europe, not all of them could get the press…
    John Penhallow 11.17.17

  • Don’t ‘over send’ or ‘under think’

    Most of us know the drill. We donate once to a “worthy cause,” then are bombarded with pleas for additional contributions via emails, snail mail, text or a combination of the three. What started out as a satisfying gift often turns into d…
    Mark Lusky 10.06.17

  • Heavy Levy

    The United Kingdom has particularly draconian packaging regulations. All UK companies with a turnover of more than $2.7 million must assess how much packaging they have placed onto the UK Market. If the volume exceeds 50 metric tons per year, then th…
    John Penhallow 10.06.17