Columns


  • Why is the ‘customer experience’ fraught with bad information?

    Providing top-notch customer care is all the rage. Everyone talks about it, cites the appropriate buzzwords (e.g., customer experience) and commits to providing a positive interaction. This shining beacon dims quickly when customers learn that wha…
    Mark Lusky 11.17.17

  • Packaging innovation from Avery Dennison

    Packaging innovation from Avery Dennison

    Substrate and adhesive supplier Avery Dennison has developed multiple new products to improve packaging throughout a wide array of applications. Communicating brand values effectively means going further. How does a label feel? What sound does it emi…
    11.17.17

  • ‘It’s the people, stupid’

    At trade shows and expos, we marvel at the big presses and hear how they can improve our businesses. We use technology to improve our production and boost our bottom line. We look at new materials and processes, and think about ways we can produce ex…
    Rock LaManna 11.17.17

  • Packaging nano

    Innumerable benefits, serious questions
    Jack Kenny 11.17.17

  • Poetry, waste and waxworm smoothies

    I think it is more than appropriate to begin my last column of 2017 with a poem by Matthew Olzmann of Dartmouth College. It’s a cry for change and a voice we need to hear and heed. “Letter to Someone Living Fifty Years from Now” fir…
    Calvin Frost 11.17.17

  •  A toast to Champagne and Labelexpo

    A toast to Champagne and Labelexpo

    There will be just two topics in this edition of Narrow Web Europe: Labelexpo (which will not surprise you), and champagne (which will probably not surprise you either). With 600+ exhibitors at Labelexpo Europe, not all of them could get the press…
    John Penhallow 11.17.17

  • Don’t ‘over send’ or ‘under think’

    Most of us know the drill. We donate once to a “worthy cause,” then are bombarded with pleas for additional contributions via emails, snail mail, text or a combination of the three. What started out as a satisfying gift often turns into d…
    Mark Lusky 10.06.17

  • Heavy Levy

    The United Kingdom has particularly draconian packaging regulations. All UK companies with a turnover of more than $2.7 million must assess how much packaging they have placed onto the UK Market. If the volume exceeds 50 metric tons per year, then th…
    John Penhallow 10.06.17

  • FLEXcon, Topflight Partner For Celebrity Makeup Label

    FLEXcon, Topflight Partner For Celebrity Makeup Label

    FLEXcon, a supplier of adhesive coating and laminating, is collaborating with Topflight Corporation to manufacture a specialty film label for a celebrity makeup line. The companies worked together to develop a specialty film decal to add glamour to a…
    10.06.17

  • Hey Rock, What’s The Multiple for the Label Industry?

    Hey Rock, What’s The Multiple for the Label Industry?

    I can’t tell you how many times I get asked this question. It’s usually from owners who are considering putting their business on the market for sale. They’re testing the waters, hoping the multiples are high enough so if they sell,…
    Rock LaManna 10.06.17

  • Nutrition Label Changes Delayed

    Industries point to cost and time; consumer advocates disagree.
    Jack Kenny 10.06.17

  • Green Chemistry, Continued...

    Green Chemistry, Continued...

    “Give us all a reverence for the earth as your own creation, that we may use its resources rightly in the service of others.”
    Calvin Frost 10.06.17

  • Proactive customer service drives satisfaction, sales

    Companies just waiting for their customers to order labels may be missing out on a robust opportunity to drive more sales – and enhance customer satisfaction in the process. The key, however, is first and foremost to come across as a helpful ad…
    Mark Lusky 09.11.17

  • WonderGrill Box Removes the Mess

    WonderGrill Box Removes the Mess

    DS Smith has invented a new type of packaging for Carbones Fergon, Spain’s largest producer of vegetable coal and a supplier of fire lighting and combustion products. Based in Huelva, Spain, Carbones Fergon supplies fire lighting and combust…
    09.11.17

  • Channeled Resources: Same Family, Not the Same Company

    Channeled Resources: Same Family, Not the Same Company

    If there’s one thing you learn in the business world, it’s that you have to keep changing to remain relevant and profitable.  There’s no better example than Channeled Resources – a company that has expanded beyond its…
    Rock LaManna 09.11.17

  • Waste: Not just packaging

    Converters are not alone in dealing with a growing crisis.
    Jack Kenny 09.11.17

  • Biology and Balance

    Earlier this year I mentioned that I would write a column on “bio” or green chemistry. It’s complicated and requires a chemistry primer. But, the real key, after you understand the chemistry, is that bio technology helps make life c…
    Calvin Frost 09.11.17

  • ...and brew it mein way

    Many readers of L&NW may have forgotten the Great Beer Battle, which inflamed the drinking classes of Europe in the 1960s. An ancient German law called the Reinheitsgebot, dating back to the 16th century, laid down the only ingredients allowed fo…
    John Penhallow 09.11.17

  • Use labels to showcase customer reviews

    Increasingly, products live or die based on their reviews. It’s now commonplace for consumers to check out Google, Yelp, Facebook and other sites to “take the temperature” of a product they are interested in purchasing. To make i…
    Mark Lusky 07.14.17

  • Dual bottle gift pack makes its mark

    Dual bottle gift pack makes its mark

    Supremia, a provider of creative solutions and integrated process management for promotional product development, has developed a distinctive two-bottle gift pack featuring Maker’s Mark and Maker’s 46 Bourbon Whisky. Created for a variety…
    07.14.17