Bobst's Helpline Plus service is a remote assistance and repair service that provides a direct online connection to a company's metalizer by a Bobst expert via the internet. This enables fast and precise troubleshooting to minimize breakdowns and accurate identification of the failing component. Bobst OEM is fully integrated, meaning there is no need for any additional remote connection to the machine.
With Helpline Plus, users can call for support during normal office hours. For metalizer support, Bobst Manchester’s Help Desk is available Monday to Friday between the hours of 8:30 and 17:00 (UK time). An expert will answer the call and access your machine remotely, in complex cases multiple specialists are able to remotely access a machine at the same time.
Bobst Manchester’s Help Desk, which has a team of engineers with a wealth of industry experience and expertise, also offers telephone and email support to all vacuum metalizer customers but remote access is only available to those who have purchased a Helpline Plus package.
A longstanding customer of Bobst Manchester is Vacuum Depositing Inc (VDI) based in the USA. Andrew Jack, sales and marketing director at VDI, comments, “As an owner of several Bobst machines we have found the support the Help Desk offers is vital to solve issues we encounter. As VDI runs a 24/7 metalizing operation, we require a quick and responsive reply to any problems to minimize disruption to our production and the Bobst Manchester Help Desk provides this service to us."