COVID-19 is presenting our world with unprecedented challenges, and Enercon’s commitment to our customers and employees has never been stronger. We want to update you on the some of the things Enercon is doing to ensure your continued success.
Enercon remains open as we are considered part of the country’s Essential and Critical Infrastructure as defined by the US Department of Homeland Security, Cybersecurity & Infrastructure Security Agency (CISA) Memorandum.
We have taken steps to minimize risks to our employees and customers by engaging in recommended social distancing practices and following best practices for hygiene. Limitations on travel and visitors to Enercon facilities have been in place for some time. Employees who are capable of performing their job and supporting our customers from remote work locations are doing so while maintaining close contact with our offices and customers virtually.
Our engineering, production, parts and shipping teams remain active and are working on your orders to meet shipping expectations. Our technical support teams are standing by ready to assist you, as well.
You may be interested to know that in normal circumstances, over 98% of calls to Enercon for support result in a resolution that does not require a visit. Our dedicated team of service engineers and application specialists are well prepared to help you. They are ready to use the latest virtual meeting and conferencing technologies when phone and email are insufficient.
And, our extensive library of how-to articles, troubleshooting documentation, webinars, and videos resources means your team will get the information they need, when they need it. Should you need assistance, please contact us. We are here for you.
As you likely know, Enercon is a family-owned business and we think of our employees and customers as family members. We hope that your family remains healthy during this virus outbreak and that your business continues its success. Enercon is closely monitoring this unprecedented situation and will continue to keep you informed of any changes. In the meantime, if you have any questions or concerns, please let us know.