The technician will see what customers see, in real-time, and will be able to provide visual on-screen guidance about what to look at and how to address the issue at hand while talking them through the needed steps and actions via a two-way headset.
Each On-Sight Live hardware kit includes a tablet computer in a protective case and wireless noise-canceling headphones with a built-in microphone. These come packaged in a hardshell case for easy and safe storage in rugged environments when not in use.
The required software is pre-loaded onto the tablet – no setup is required by the customer. It is simple and intuitive to use On-Sight Live – you will be provided a code to easily log in at the time you require service.
Both parties can collaboratively draw on the video being shared in real time; the drawings maintain orientation and position on the video feed, a key feature that lends itself to technical service scenarios.
On-Sight Live features low-bandwidth modes to allow for better collaboration in less-than-ideal communication conditions.