L&NW Staff04.09.20
In a statement detailing Domino's operations and goals during these trying times, David Ellen, global divisional director, digital printing, has issued the following statement:
"The COVID-19 virus is impacting us all at this time. At Domino Digital Printing North America, we are implementing policies and procedures to work with the dynamic situation associated with this pandemic. The health and safety of our employees, customers and visitors continues to be a priority for our leadership team.
We are reviewing local, state and federal government mandates and suggestions as it pertains to travel, domestic/international business practices and social/networking events daily. This is a very fluid situation and we expect it to continue to evolve in the coming days and weeks. We fully recognize this will affect our interaction with you in various ways.
We have organized ourselves to maintain our operations at the highest possible level of effectiveness following the local governmental indications, for the health and safety of our employees and the community.
The situation is unexpected, serious, and needs to be managed in accordance with governmental restrictions. We are working to minimize the potential impact on our customers’ business by taking any possible action to reconcile all the different aspects of this complicated and ever evolving challenge."
In addition, Domino has continued to deliver excellent customer service. According to Ramon Fernandez, president of ProLabel, Domino helped his company immensely.
“I want to tell you how grateful we are to Domino service engineer Greg Hinkley for taking the initiative to drive down here in his own vehicle to help us out with our N610i, with an upgrade of the LED system," says Fernandez. "It is even more impressive, considering the current situation with COVID-19. A professional to the end, he gave me his word he would not leave until this machine was operational. It took nearly a week, but he did it. Greg demonstrated the ability to adapt and overcome, working late into the night - and even Saturday and Sunday - to accomplish what he promised. It’s a real pleasure to deal with a person whose word means something. Thanks, Domino.”
"The COVID-19 virus is impacting us all at this time. At Domino Digital Printing North America, we are implementing policies and procedures to work with the dynamic situation associated with this pandemic. The health and safety of our employees, customers and visitors continues to be a priority for our leadership team.
We are reviewing local, state and federal government mandates and suggestions as it pertains to travel, domestic/international business practices and social/networking events daily. This is a very fluid situation and we expect it to continue to evolve in the coming days and weeks. We fully recognize this will affect our interaction with you in various ways.
We have organized ourselves to maintain our operations at the highest possible level of effectiveness following the local governmental indications, for the health and safety of our employees and the community.
- Our leadership team is monitoring the situation daily, and steering prompt and effective responses.
- We have activated remote teleworking for all the supporting functions not required to be physically present in the office.
- We do not currently see any risk to the continuity of supply and will continue to monitor the situation and ensure minimum possible impact on material delivery.
The situation is unexpected, serious, and needs to be managed in accordance with governmental restrictions. We are working to minimize the potential impact on our customers’ business by taking any possible action to reconcile all the different aspects of this complicated and ever evolving challenge."
In addition, Domino has continued to deliver excellent customer service. According to Ramon Fernandez, president of ProLabel, Domino helped his company immensely.
“I want to tell you how grateful we are to Domino service engineer Greg Hinkley for taking the initiative to drive down here in his own vehicle to help us out with our N610i, with an upgrade of the LED system," says Fernandez. "It is even more impressive, considering the current situation with COVID-19. A professional to the end, he gave me his word he would not leave until this machine was operational. It took nearly a week, but he did it. Greg demonstrated the ability to adapt and overcome, working late into the night - and even Saturday and Sunday - to accomplish what he promised. It’s a real pleasure to deal with a person whose word means something. Thanks, Domino.”