This partnership brings two like-minded companies together; both are committed to delivering a superior customer experience and service for Canadian customers.
The location of ARC’s manufacturing site in Las Vegas, NV, makes it ideal for servicing Central and Western Canadian customers, offering faster lead times than its East Coast competitors. The HQ manufacturing facility in Charlotte, NC can readily service Eastern Canada customers. The dedicated customer service teams that work directly with Kerry Byrne at DTM engage directly with Canadian customers bonding a personal relationship to really understand their needs, requirements and timeframes. Service is key to keeping customers satisfied. ARC’s combination of plant locations, customer service and “Shipping Made Easy” (SME) means Canadian customers can be assured that from collection to delivery the ARC team will be providing the very best in quality and service.
DTM Flexo Services will be the exclusive representative in Canada for ARC International with Kerry Byrne, Technical Sales Director for DTM, heading up the sales of the ARC International product lines for the Canadian market. Byrne comments, “The innovative products and technologies that ARC International can offer Wide Web, Corrugated and Label customers are the very best in today’s high quality and tolerance environment. ARC’s new anilox sleeve technology is designed around high speed, durability and quality. The fact that these are stocked in Las Vegas and Charlotte manufacturing locations for common presses will allow our Canadian customers to be serviced immediately.
“ARC has invested in the very latest in “FiberTronic “technologies, meaning that roll to roll these will be the highest tolerance in today’s marketplace along with the capabilities of being able to service customers up with Jumbo rolls with the very latest 5-meter laser. Technical audits and evaluation of a customer’s rolls are key to the process, customers and prospects can reach me at email@example.com to arrange this free of charge service," Byrne says.
Dave McBeth, president and CEO of DTM Flexo, comments, “DTM is delighted to be able to partner with such a professional company that has a long standing highly regarded reputation in the North American market for quality, service and innovation. Over the last 6 months DTM has grown our product portfolio for Canadian customers and having ARC team up with us allows DTM to offer complete solutions in ALL segments of Flexo print. Our objective has been to team up with the very best OEM companies and suppliers and ARC who have serviced the North American market for 35-plus years working with a number of the largest integrated companies links directly into our strategy."